Analyse Customer Sentiment
Accurately gauge emotions, opinions, and satisfaction levels from conversations across multiple channels. Turn unstructured feedback into actionable insights to improve experiences, strengthen relationships, and drive business growth.
Find the Teething Issues
Recognise, refine and understand the teething issues from the communication received from the users across several channels
Remove the Language barrier
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Understand users in their native languages. Moreover, decode and understand the ever evolving lingos and vernacular terms
Solve the Query with a Resolution
Not only answer the users queries but also execute complicated functions to provision end to end fulfilment
Escalate the queries accurately
Not all problems would have quick solutions. Walrus allows you to easily set and manage the rules of Escalation in your service ecosystem. From then on, Walrus will gradually learn and fine tune the Escalation matrix, ensuring compliance with retaining Customer Delight
